We sincerely hope that your new Ruff Rollin’ wheelchair will benefit your dog and add comfort and quality of life like no other wheelchair on the market. If for any reason you or your dog are not happy with your purchase, please let us know right away. If your dog is having trouble using the chair it is often a fitting issue. We can help you with any adjustments that can be made to make the wheelchair more comfortable. If at that time, you decide to return the wheelchair, you may do so within 20 days of receiving it for an 80% refund on the cost of the wheelchair. Full Support and Front Support Wheelchairs are non-refundable, and any wheelchair for other than a dog are also non-refundable. In addition, please bear in mind that we have the right to alter any return policy due to ailing health of your dog, especially terminal health, such as cancer. Unfortunately we cannot refund the cost of the shipping or any cost of custom color. Please call to let us know you will be returning the chair so we know when to expect it. All that we ask is that the wheelchair be returned clean and undamaged; the same way you received it. Please understand, it can take up to two weeks to process a refund.Thank you for giving us the opportunity to help your dog.
Your wheelchair frame comes with a lifetime warranty on the frame, with the exception of normal wear and tear on the support saddle, harness, stirrups, and tires. However, we are happy to offer and discount on replacements.
Accessory Items Return Policy
Accessory items are non-refundable once worn. Exchanges can be made for wrong sizes. Please return accessory items in a clean, like new condition, to avoid a 10% cleaning fee.
Front Extension Return Policy
Front End Extensions, sold separately, are non-refundable.
Please note that we reserve the right to alter any return policy refunds due to returned items that are not clean, or damaged. Please let us know that you will be returning an item, so that we may give you proper instruction to do so. Thank so much for your understanding.
The new Ruff Heat Therapy Wraps are getting great response! Remember, there are a few other products on the market similar to this, but what makes the Ruff Heat Therapy Wrap different is the REMOVABLE COVER! This allows you to save the inner bag from getting destroyed. This product is also weighted very nicely. The large bone is almost 3 lbs! So you can drape it over your dog’s back, over the hips, or over your own shoulders. Why not?! Order yours today on etsy. Comes in many different sizes and shapes, colors, and patterns. http://www.etsy/shop/RuffHeatTherapy Here’s a testimonial from [… more]
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When asked “WHY DO YOU DO WHAT YOU DO?” I say “I GET TO ADD THE SPARKLE BACK!” “If I could have taken a picture of the sparkle in my dog (GSDX) Mindy’s eyes when she realized that those wheels where giving her the freedom to move, run and play ball again, it would have said it all! She had become depressed because of her Degenerative Myelopathy and was not able to chase squirrels or play ball anymore and Ruff Rollin’ changed all that for her. She was sick for 1.5years with DM and she used her wheels [… more]