We sincerely hope that your new Ruff Rollin’ wheelchair will benefit your dog and add comfort and quality of life like no other wheelchair on the market. If for any reason you or your dog are not happy with your purchase, please let us know right away. If your dog is having trouble using the chair it is often a fitting issue. We can help you with any adjustments that can be made to make the wheelchair more comfortable. If at that time, you decide to return the wheelchair, you may do so within 20 days of receiving it for an 80% refund on the cost of the wheelchair. Full Support and Front Support Wheelchairs are non-refundable. Unfortunately we cannot refund the cost of the shipping or any cost of custom color. Please call to let us know you will be returning the chair so we know when to expect it. All that we ask is that the wheelchair be returned clean and undamaged; the same way you received it. Please understand, it can take up to two weeks to process a refund.Thank you for giving us the opportunity to help your dog.
Your wheelchair frame comes with a lifetime warranty on the frame, with the exception of normal wear and tear on the support saddle, harness, stirrups, and tires. However, we are happy to offer and discount on replacements.
Accessory Items Return Policy
Accessory items are non-refundable once worn. Exchanges can be made for wrong sizes. Please return accessory items in a clean, like new condition, to avoid a 10% cleaning fee.
Front Extension Return Policy
Front End Extensions, sold separately, are non-refundable.
Please note that we reserve the right to alter any return policy refunds due to returned items that are not clean, or damaged. Please let us know that you will be returning an item, so that we may give you proper instruction to do so. Thank so much for your understanding.
A man and woman created a great family. They had a couple of great kids and a wonderful dog. The dog was very dedicated and provided years of companionship, fun and joy to the family. Over the years the dog became ill. The parents learned from the vet that the dog was not going to get better. They were torn and did not know if they could introduce the burden of this into their kids lives. As time passed the parents realized it was time. They decided that they would keep the burden off their kids and tell them after [... more]
I want to preface this blog by stating, I am in no way putting down my competitor’s product. I genuinely believe that every dog wheelchair company in this industry only has the best intentions for their product, and that is to help our family members, our dogs, get the help that they need. Today I received a phone inquiry from a gentleman asking about a small Dachshund wheelchair. I told him the cost would be $325, plus $20 shipping. He quickly stated that the price was too high. I wish he would have asked me a few more questions. I [... more]
When Bernadette, at A Place To Bark, called me about Cricket, she let me know she had a rare case. I do love a challenge, and it’s really hard for me to say no. One very cool aspect of being a CUSTOM dog wheelchair company is that we get to help dogs like Cricket. Cricket was found in a hoarding situation where the rear half of her body was placed in a coffee can. Her rear legs were fused behind her in a criss-cross shape, with only little movement forward and backward in her hips. Although we do build a [... more]